Privacy Policy

Last Updated: 11 August 2026

Pitlane Auto Parts (“Pitlane Auto Parts”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, https://pitlaneautoparts.co.za/, create an account, place an order, contact us, or otherwise interact with our services.

We process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

Depending on how you use our website, we may collect the following information:

1.1 Account Information

When you create a customer account, we may collect:

• Your name and surname

• Email address

• Telephone or mobile number

• Username and password

• Billing address

• Delivery/shipping address

• Other information you voluntarily provide through your account

1.2 Order and Purchase Information

When you place an order, we may collect information necessary to process and fulfil your order, including:

• Name and surname

• Contact details

• Billing information

• Delivery address

• Products ordered

• Order number and order history

• Payment-related information necessary to confirm and process your transaction

Payment processing is handled through our third-party payment service provider, PayFast. We do not intend to store your full payment card details on our own website.

1.3 Contact and Enquiry Information

If you contact us through our website’s contact form, email, telephone, WhatsApp or another communication channel, we may collect the information you provide, such as:

• Name

• Email address

• Telephone number

• Your message or enquiry

• Any other information you voluntarily provide

We use this information to respond to your enquiry and provide customer support.

1.4 Website Usage Information

We may collect certain technical and usage information when you visit our website, including information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Approximate location information derived from technical data

• Date and time of visits

• Website interactions and usage information

We use Google Analytics to help us understand how visitors use our website and to improve its performance and user experience.

2. How We Use Your Personal Information

We may use your personal information for legitimate business purposes, including to:

• Create and manage customer accounts

• Process and fulfil orders

• Process payments

• Arrange delivery of products

• Communicate with customers about orders

• Respond to enquiries and requests

• Provide customer service and support

• Maintain and improve our website

• Understand website usage and performance

• Detect, prevent and address fraud, security issues or misuse

• Keep appropriate business, accounting and transaction records

• Comply with legal and regulatory obligations

• Protect our rights, property and customers

We will only process personal information for lawful and legitimate purposes and will seek to limit the information we collect to what is reasonably necessary for those purposes.

3. Legal Basis for Processing

Under POPIA, personal information must be processed lawfully and for specific, explicitly defined and legitimate purposes.

Depending on the circumstances, we may process your personal information because:

• You have provided consent;

• Processing is necessary to perform a contract with you, such as processing and delivering an order;

• Processing is necessary to comply with a legal obligation;

• Processing is necessary to protect our legitimate business interests or your legitimate interests; or

• Another lawful basis under applicable legislation applies.

POPIA establishes minimum requirements for lawful processing and requires responsible parties to take reasonable steps to protect personal information.

4. Payments

Online payments may be processed through PayFast.

When you select an online payment method, information necessary to complete the transaction may be shared with the payment provider.

Payment providers may process your information in accordance with their own privacy policies and terms.

Pitlane Auto Parts does not intentionally store complete payment card information on its own website.

5. Delivery and Courier Services

We may provide relevant customer information to The Courier Guy or another delivery service where necessary to fulfil and deliver an order.

This may include information such as:

• Recipient name

• Delivery address

• Telephone number

• Email address

• Order or delivery information

This information is shared only to the extent reasonably necessary to arrange and complete delivery.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information about website visits and interactions through cookies and similar technologies.

This information helps us understand website traffic, identify areas for improvement and monitor website performance.

Google may process information in accordance with its own privacy policies and terms.

We do not use Google Analytics to intentionally collect sensitive personal information from customers.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember information about your visit and provide certain functionality.

Cookies may be used for purposes including:

• Keeping customers logged into their accounts

• Supporting shopping-cart functionality

• Maintaining website functionality

• Remembering certain website preferences

• Understanding website usage and performance through analytics

Some cookies may be necessary for the operation of the website, while others may be used by third-party services such as Google Analytics.

You can generally manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the website, including account or shopping-cart functionality.

8. WhatsApp

Our website may provide a WhatsApp contact option that allows visitors to communicate directly with Pitlane Auto Parts through a dedicated WhatsApp number.

If you choose to contact us through WhatsApp, we may receive and process the information you voluntarily provide, including your telephone number, name, messages and any other information contained in your communication.

WhatsApp is a third-party service and its own privacy policy and terms may apply to information processed through its platform.

9. Social Media Links

Our website may contain links to social media profiles, including LinkedIn pages belonging to the directors associated with the business.

Clicking on a social media link will take you to the relevant third-party website or platform.

Pitlane Auto Parts does not control the privacy practices of those third-party platforms. We recommend reviewing the relevant platform’s privacy policy before providing personal information through those services.

10. Sharing Personal Information

We do not sell, rent or trade customers’ personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Payment service providers

• Courier and delivery providers

• Website hosting and technical service providers

• Website analytics providers

• IT, security and support providers

• Professional advisers where necessary

• Government, regulatory or law-enforcement authorities where legally required

Third parties will only receive information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

11. Third-Party Services

Our website uses certain third-party services to provide functionality and operate our online store.

These may include:

• WooCommerce

• PayFast

• The Courier Guy

• Google Analytics

• WhatsApp

• Website hosting and technical service providers

Third-party providers may process information in accordance with their own privacy policies and terms.

Where third-party services process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards and confidentiality obligations are in place where required by applicable law.

12. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

• Loss

• Damage

• Unauthorised access

• Unauthorised disclosure

• Unauthorised modification

• Unlawful processing

• Accidental destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise affecting personal information, we will take appropriate steps in accordance with applicable law.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services and fulfil orders;

• Maintain customer and transaction records;

• Resolve disputes;

• Comply with legal, accounting and tax obligations;

• Prevent fraud and misuse; and

• Protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate and legally permissible.

14. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, you may have the right to:

• Ask whether we hold personal information about you;

• Request access to personal information we hold about you;

• Request correction or updating of inaccurate or incomplete information;

• Request deletion of personal information where there is a lawful basis to do so;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent;

• Lodge a complaint regarding the handling of your personal information; and

• Exercise other rights available to you under POPIA.

Some requests may be subject to legal limitations or verification requirements.

15. How to Exercise Your Privacy Rights

To make a privacy-related request or ask a question about how we process your personal information, contact us at:

Email: info@pitlaneautoparts.co.za

Please provide sufficient information for us to identify you and understand your request.

We may need to verify your identity before releasing or changing personal information.

16. Complaints

If you believe that your personal information has been processed unlawfully or that your privacy rights have been infringed, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA.

Information Regulator contact details can be found on its official website:

Information Regulator of South Africa:
https://inforegulator.org.za/

17. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or authorisation where required by law.

If you believe that a child has provided personal information to us unlawfully or without the required consent, please contact us at info@pitlaneautoparts.co.za.

18. International Transfers

Some third-party service providers used by our website may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable legal requirements, including POPIA.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors and customers to review this Privacy Policy periodically.

20. Contact Details

Pitlane Auto Parts

Website: https://pitlaneautoparts.co.za/

Email: info@pitlaneautoparts.co.za

For privacy-related questions, requests or concerns, please contact us using the email address above.

Last Updated: 11 August 2026